Measurable Benefits
Productivity and Sales Gains
Target has been proven to increase productivity on a significant scale. Target's primary efficenty gain is in elimination of billing effort, while simultaneously providing the most flexible customer rating system in the industry. One customer grew by 1200% over seven years to become a major bureau after implementing Target. Billing effort and expense, however, remained at a fraction of pre-Target levels.
Customer Retention
The benefits in easily providing customers with any variety of invoicing and rate options can be much greater than the enormous productivity benefits. Error-free invoicing and system performance ensures customers don't go elsewhere for conferencing services. The above customer consistantly experienced growth at nearly double industry average for years, while profitability also remained far above industry standards.
Billing options helps get customers, error-free service keeps customers.
"Accutel’s billing department consisted of 4 people, with one person directly responsible for the billing on a daily basis. This is unheard of in a company doing tens of millions of dollars in sales every year."

J. Balaz
Mercuri Conferencing
Former GM Accutel Conferencing